FAQ's
PRODUCT QUESTIONS
How do I find my Ring Size
Check our Sizing Chart or order a Free Ring Sizer and measure at home. We also offer one free resizing with purchase.
how long does it take for my jewelry to be made
Many of the items we offer are made to order by a small selection of talented artists. Production typically takes 1-4 weeks. If you have questions about a specific product or would like to know what we have ready to ship please contact us
What is the best chain length
This will vary from person to person. We recommend using a soft measuring tape and finding what length is best for you.
Shipping questions
Where does my order ship from
Most orders ship from our studio in NYC.
How long does shipping take
Once your order is ready it will ship from our studio in NYC. you will receive an email with tracking as soon as it goes out. Delivery usually takes 1-3 days for orders within the USA and 5-7 days for international orders.
Returns questions
Can I exchange for another size
Yes, we offer one free size exchange on all eligible purchases. This includes both clothing and jewelry but excludes sale items and one of a kind pieces.
what is your return policy
You may request a full refund for non-sale items within 5 days of receiving your order. Items must be returned in the same condition they were received, including original packaging.
Can i exchange for another item
All products (excluding sale items and customs) may be exchanged within 10 days of receiving your order, provided they are unworn and returned in the same condition they were received, including original packaging.